What are the benefits of live chat?
Here's a quick rundown of some of the biggest live chat benefits:
Reduce expenses.
Increase sales.
Improve customer service and loyalty.
Discover customer pain points.
Faster problem resolution.
Customer convenience.
Competitive advantages.
Expand market reach.
How does live chat work on a website?
The chat simply appears within their browser window, and the website visitor can chat with an operator by typing into the live chat box.
Why do you need live chat?
Live chat increases sales
Customers need someone when they are buying products online. This is why people prefer buying from websites having the live chat feature to get the answers to their questions quickly. The idea is to have live chat agents available 24/7 so you don't lose sales and customers.
Why is Chat important?
Live Chat helps you greet your customers pro-actively while they are going through you website using the 'auto greetings' function and it also allows them to chat with you anonymously without providing their personal details like email or phone. This specifically helps during sales.
Does live chat increase sales?
At the same time, the top 25% of sites have conversion rates of about 5.31%, and the top 10% are at around 11.45%. (These stats are from WordStream.) A chat study released by ApexChat revealed that “live chat can increase online leads by an average of 40 percent.”